Under our 30 Day Return Promise you can cancel your order and return unwanted items. Item(s) should be unused, unopened condition, with all original packaging and with all component parts and with any promotional items that were received. Where returns are accepted in other instances, they may be subject to a re-stocking fee, and to cover any loss we might reasonably expect to incur in reselling the item(s).
We cannot accept returns of software, memory cards, DVDs, or pre-recorded tapes that have been opened or used, in accordance with copyright protection laws. Exclusions also include items that are custom-made or special orders, where returns are likely be refused even if unopened, as they are a special order item(s), which have been specially ordered for you on request. This does not affect your statutory rights.
The terms of our 30 day return promise does not include the cost of shipping and cost of return shipping. Furthermore return requests must be completed within 30 calendar days from the date of receipt of your item(s).
Any returns must be accompanied by a copy of your invoice and a RMA form. Please note: Returns that are sent without the required documents may have a processing delay.