Cancellation

You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 7 working days beginning the day after your goods are received. The goods must be returned, unused with all the original packaging present within the 7 days of the notice to cancel. Returns postage charges will not be paid by UK Digital Ltd. We reserve the right to have the goods inspected by a technician prior to replacement or refund.

Damaged Goods

In the unlikely event your order is damaged in transit please contact us by email to returns@ukdigital.co.uk. Please retain the original packaging for returning your order.

Faulty Goods

If you suspect a fault with your product please email us on returns@ukdigital.co.uk. We will then either assess the possible fault ourselves or may direct you to the respective manufacturers helpline. This initial call may prevent any unnecessary return to us saving you, the customer the return delivery cost should the product be found in full working order. In such as case will reserve the right to return the goods to you with a £10 administration charge. However if there is an obvious defect and/or under the manufacturers recommendation it needs to be returned, please notify us on returns@ukdigital.co.uk, and a returns reference will be given to you.

Within 28 days of purchase, if your goods are faulty we will offer a prompt replacement or refund of the relevant components. This does not apply to faults caused by accident, neglect or misuse. A replacement will only be issued when the faulty item provided is in ‘as new' condition and undergone an initial technical examination. We must be notified of the fault within 28 days of purchase and proof of purchase MUST be provided.

If your purchase develops a fault after 28 days and within its 12 month guarantee we will ask you to either return the goods to ourselves or direct to the manufacturers. We generally recommend to return goods direct to the manufacturers as this will be quicker. Any goods that are faulty will be replaced or repaired free of charge. PLEASE NOTE: Any repairs must be accompanied by your original purchase reciept. Any goods that have a more than 12 months warranty we may apply a small administration charge to cover administration costs after the first 12 months, usually £8

PLEASE NOTE: It may take up to 4-6 weeks for repairs to be undertaken, depending on the manufacturer and complexity of the problem.

Returning Goods

If you return your goods unopened in original packaging within the 7 day purchase period, we will exchange it or refund your money.

No refunds will be given for any items that were specified as 'Special Order'.

We reserve the right to deem the goods second-hand and make you an appropriate offer should any items not be returned in their entirety or in an as new condition. Proof of purchase must be provided. Please note that software packages may only be returned unopened. Any refund made will be subject to a minimum £5 or 15% re-stocking fee (whichever the greater)

Please package any returned items carefully and return them, for your own protection, via a recorded and insured method of carriage. Royal Mail Special/Recorded Delivery is recommended. The cost of returned items is the responsibility of the customer unless the goods are found to be faulty or delivered to you in error. A maximum of £7 can be credited towards any delivery costs incurred. A technical examination may be carried out prior to any replacement or refund.

It is your responsibility to check your consignment, if any incorrect goods are supplied you must notify us within 48 hours of delivery. After this period mistakes cannot be rectified.

Guarantees

All products are covered by the manufacturers 12 month guarantee unless otherwise stated, from the date of delivery.

Availability of Goods

While all care is taken to ensure appropriate stock levels, all products and services are subject to availability and may be withdrawn at anytime without prior notice. If we do not supply the goods for any reason you will be notified by email and no charge will be taken.

UK Digital will not be responsible for compensating you for any losses you may suffer if goods are not supplied, deemed faulty, damaged in transit or not of a kind foreseeable by the supplier.

Duplicate Invoices

Should you require a duplicate invoice, there is an additional administration fee of £5. Duplicates will only be despatched after payment has been received.

Your statutory rights as a consumer are not affected.

UK Digital agrees to supply and you agree to purchase goods subject to these terms and conditions, which shall supercede any terms and conditions on any purchase order or document that you submit to UK Digital. These terms and conditions supercede and take precedence over any previous terms and conditions. All goods remain property of UK Digital until full and final payment has been received. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales

Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.

Purchase Orders

UK Digital accepts Government/ Local Authority Purchase Orders. They must be submitted with official paperwork and relevant contact details by FAX to 01200 444 225. We reserve the right to reject any incompete orders.

Payment must be made by Cheque or BACS (Bank Transfer) within 30 days of receipt of goods