For urgent enquiries / shipping updates please contact us by email or phone 01200 444744.
We offer several shipping options for the UK from First class delivery (3-5 working days) for smaller low value items, Next Working Day delivery via Royal Mail or UPS or Saturday delivery (Royal Mail only) for larger items such as cameras, lenses or camcorders.
Our Delivery Rates
|Service||Small items upto £69.00||Larger items; cameras|
|RM First Class ™ (3-5 Days)||£2.95||N/A|
|RM Special Delivery ™ (Next Working Day)||£7.95||£11.95|
|RM Saturday Delivery||£11.95||£16.95|
|UPS Standard (Next Working Day)||£6.95||6.95|
Please note: Working days are classed as Monday to Friday, and exclude bank holidays etc.
We now offer flat rate shipping to selected European countries* *As of 7th March 2013. Please see pricing and delivery timescales below. PLEASE NOTE: Certain outlying regions with in Europe will incur a additional charge. In this instance we will contact you with this cost.
Our Delivery Rates
|The Netherlands||£13.95||2/3 Days|
|Czech Republic||£17.95||4/5 Days|
PLEASE NOTE: WE CAN ONLY MAKE DELIVERY TO THE BILLING ADDRESS. THEREFORE WE CAN NOT SHIP TO AN ALTERNATIVE ADDRESS FOR EUROPEAN CUSTOMERS.
With regret, we are unable to offer delivery to any country not listed above as we currently do not have an adequate delivery mechanism to service these destinations. However we continue to review the situation.
* Orders must be placed before 2pm, and for in stock items.
When will your order be despatched?
Any order placed before 2pm, and in stock will be processed and despatched the same day wherever possible. Please do not hesitate to phone us for urgent orders. See delivery options above for the estimated time scale of delivery after despatch has been confirmed. If there is a problem with the processing of your order we will contact you as soon as possible. Please be aware occasionally we may ask for further clarification of the order details you have given. This is purely for extra security protocols we have in place for our and your protection. Any order after 2pm on a Friday will not be shipped until the following Monday (Bank Holidays are exempt).
Your order can be tracked after email confirmation of 'order despatch' has been sent to you. For order tracking you must have registered for an account, wherein you can login and locate your order(s) and selected the 'shipment details' link.
Delivery to alternate address?
Our new system does allow delivery to an alternative address other than that which is the registered card holder address. However this must done at the time of the order, and applies to UK online orders only (not over the telephone). The main invoice address must be the address of where the card is registered to. You can then simply select 'delivery to alternative address' (such as your daytime work address etc.) in the checkout section of this website. This is only available to customers based in the UK. Sorry at this time we do not offer this service to customers in Europe where we can only send to the cardholders address. Please be aware that occasionally we may require further information to enable smooth order processing.